Greeting · 4sGreeting Detection
Understand whether customers are greeted and how quickly.
Retail conversation intelligence by Intelense New
Know What Happens at the Counter.
KenVoice uses AI audio analytics to turn customer and staff conversations into insights that help retailers improve service, coach teams, and identify missed sales opportunities.
AI-powered conversation insights. Audio processed on-device.
Store 014 · Counter 2 · on-deviceLive- StaffHi there, welcome in! Anything I can help you find today?
- CustomerI'm looking for a case for this phone.
- StaffThese ones fit your model. Would you like a screen protector as well? It comes with a discount when you buy a case.
- CustomerMaybe. How much is it?
- StaffIt is a small add-on, and we can fit it for you right now.
- CustomerGreat, I'll take both.
- Live insights
- GreetingDetected · 4s
- Customer needPhone case
- Upsell offeredScreen protector
- SentimentPositive
- OutcomeSale with add-on
- Conversation score86 / 100
Customers greeted
91%↗ 3 ptsvs last week
Upsell offered
38%14 missedtoday
Score 86
Counter 2 · greeted in 4s, upsell offered, sale with add-on.
Example conversation and insights
At the counter
Understand the conversation.
On-device audio analysis picks up greetings, needs and outcomes without recording audio to the cloud.
Counter audio · on-device
What KenVoice does
Understand More Than What Your Customers Buy
Sales reports show what customers purchased. They don't always show what happened during the conversation before a sale — or why a customer walked away.
KenVoice analyses in-store conversations to help retailers understand how staff greet customers, recommend products, handle questions, and identify opportunities to upsell or cross-sell.
With conversation insights and staff scorecards, managers can make coaching more specific and identify areas for improvement.
Key capabilities
Greeting · 4s
Upsell offeredUpsell and Cross-sell Tracking
Identify product recommendations, additional offers, and missed opportunities.
Walk-away flaggedWalk-away Detection
Flag conversations where a customer leaves without completing a purchase, based on supported signals.
Sentiment · PositiveCustomer Sentiment
Classify conversations as positive, neutral, or negative.
Score 86Conversation Scoring
Review interaction quality through scores linked to conversation evidence.
Coaching noteStaff Scorecards
Compare performance patterns and identify coaching opportunities.
How it works
From Conversation to Actionable Insights
- 01
Set Up at the Counter
Place a compatible tablet at the point of sale. KenVoice is designed for in-person retail conversations, without requiring headsets or phone-system integration.
- 02
AI Analyses the Conversation
On-device AI processes speech, separates staff and customer voices, and converts the conversation into text and structured insights.
- 03
Review Insights on Your Dashboard
Managers can review conversation tags, scores, staff performance, and potential missed sales opportunities through dashboards and reports.
- 04
Coach with Context
Use conversation transcripts and interaction scores to give staff specific feedback, recognise effective selling behaviours, and improve customer service.
Benefits
Make Every Customer Interaction More Informative
Improve Customer Service
Understand greeting quality, response patterns, and how consistently customers are being assisted.
Identify Missed Sales Opportunities
Spot conversations where relevant product recommendations, upsells, or cross-sells may have been missed.
Give Better Staff Feedback
Use conversation evidence to support more focused coaching instead of relying only on general observations.
See Patterns Across Your Store
Review conversation trends over time to understand recurring service issues and opportunities for improvement.
Support Consistent Retail Standards
Give store managers and regional teams a clearer view of how customer interactions are handled across their teams.
Built for retail
Conversation Intelligence for In-Store Teams
Fashion Retail
Review greetings, product recommendations, outfit pairing, and cross-selling opportunities.
Electronics Stores
Understand how staff explain product features, respond to budget concerns, and recommend suitable alternatives or accessories.
Jewellery Retail
Review customer engagement, product explanations, complementary recommendations, and service quality.
Pharmacies
Support consistent customer assistance and review how product-related questions are handled, subject to your store's privacy and compliance requirements.
Supermarkets and Department Stores
Understand service patterns at counters and identify opportunities to improve customer interactions.
Retail and commercial spaces
Pair KenVoice with KenVision footfall, dwell time and queue analytics for a fuller view of the store.
Explore KenVision →More on retail →
Privacy
Conversation Intelligence with Privacy in Mind
KenVoice is designed to process audio on the device rather than upload raw recordings to the cloud.
- Audio is processed on the tablet and discarded after processing.
- Text transcripts and structured insights can be synced to the cloud.
- Staff voiceprints are encrypted and treated as biometric data.
- Access is controlled through role-based permissions and audit logs.
- Transcript retention can be configured.
Retailers should establish appropriate staff and customer notices, consent processes, access policies, and retention settings for their deployment and applicable local requirements.
FAQ
Frequently asked questions
What is KenVoice?
KenVoice is an AI audio analytics platform for physical retail stores. It analyses customer and staff conversations to identify service patterns, sales opportunities, and coaching insights.
How is KenVoice different from call-centre analytics?
Call-centre tools typically analyse phone calls or digital meetings. KenVoice is designed for face-to-face conversations at retail counters, using a tablet-based setup and retail-specific analytics.
Does KenVoice record and store customer audio?
KenVoice processes audio on the device and discards it after processing. Text transcripts and insights may be synced to the cloud according to the configured system and retention settings.
Do we need to change our POS or phone system?
KenVoice is designed to operate from a tablet placed at the counter, without requiring phone-system integration. Confirm any deployment-specific requirements with the Intelense team.
How does KenVoice identify staff and customer speech?
Its speech-processing workflow separates staff and customer voices to help structure conversations and generate interaction insights. Identification and configuration depend on the deployment.
Can KenVoice help improve staff performance?
KenVoice provides conversation tags, scores, transcripts, and staff scorecards that managers can use to identify coaching opportunities and review service patterns.
Can KenVoice be used across multiple stores?
The platform describes dashboards for retail teams and management. Ask the Intelense team about the multi-store setup, permissions, and reporting options for your requirements.
Related modules
Works well with.
Modules share one engine and dashboard, so they combine easily.
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Predictive monitoring
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Get started
Hear What Your Store Has Been Missing
Understand the conversations behind customer experiences and sales outcomes.
See how KenVoice can help your retail team identify missed opportunities, improve service quality, and coach with clearer evidence.
KenVoice by Intelense — AI-powered conversation intelligence for retail.