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Project Manager

Toronto, ON, Canada

Job Type

Project Management

About the Role

  • As a Project Manager, your job is to coordinate the implementation of our solution with our clients. 

  • You will work closely with a delivery team that provides the technical and service knowledge to successfully deliver a scope of work. 

  • Others from our engineering team and client services team will also assist with the successful launch of every new implementation. 

  • Your job is to build the plan, manage the plan, set expectations, manage expectations and ensure the day-to-day tasks are on track, on time and on budget.


  • Create and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.

  • Ensure on time and on budget delivery of projects while also ensuring that project milestones and governance are properly adhered to during the execution of the project.

  • Track utilization of project resources and manage this against the resource allocation and budget. This includes on time entry and approvals for project timesheets.

  • Manage day-to-day execution of project implementations. Assist with the planning, tracking, documentation and status updates for the project.

  • Able to manage one or two large (9-12 month) projects or several small to medium sized interrelated projects requiring complex cross-functional collaboration and management at the program level.

  • Facilitate review sessions with the client and your team.

  • Participate in end-to-end implementation planning including project management, issue management, communication and change management.

  • Leverage expertise to drive business process improvements.

  • Establish and maintain trusted advisor relationships with client project stakeholders by setting and managing expectations accurately and honestly.

  • Have difficult conversations regarding budget, resources and timeline and formally capture and communicate outcomes of those meetings.

Preferred Qualifications & Skills

  • 4+ years’ experience in a project management role leading complex technical projects with multiple resources and dependencies, experience implementing AI based solutions preferred

  • Demonstrated project leadership skills and experience working in project teams, managing task plans, budgets and milestones against a client or vendor contract

  • Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written; ability to manage and communicate with remote teams during non-traditional business hours

  • Ability to proactively identify and manage project risks

Technology or equivalent experience

  • PMP Certification preferred but not necessary

  • Wrike/ Jira/ Zoho project management experience preferred but not necessary

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